High-quality results with consistent ways of working – “The Metropolia way”

Metropolia’s ambitious goal is that, by 2014, it has become the most esteemed university of applied sciences in Finland and the learning community with the best ability to renew itself. All of Metropolia’s activities are based on its strategy and mutually defined values that steer the operations towards the goals outlined in the strategy. Therefore, all operations must be competitive and of high-quality.

Metropolia systematically evaluates the implementation of its strategy, its own operations and the achievement of its goals. Operations are developed and improved based on results obtained from the evaluation and feedback system so that

• Metropolia meets the customers’ needs and fulfils its customer promises,
• Metropolia’s operations are in accordance with its values,
• everybody is committed to Metropolia’s strategy and ways of working,
• the development of operations and its results are regularly communicated internally and to external stakeholders, and
• students, staff and stakeholders engage in dialogue on feedback received and the development of operations.

Developing high-quality and competitive operations is part of Metropolia’s joint and goal-oriented day-to-day operations that aim at higher quality, continuous learning and tolerance of on-going processes. The elements of high-quality and competitive operations, and the objectives and principles concerning them, apply to all of Metropolia’s units.

Metropolia aims to differentiate itself from other universities of applied sciences with high quality and innovative of operating concepts. Metropolia promises to become known for its good atmosphere and a passion for actively doing things. The methods for reaching Metropolia’s high-quality operations are described in the quality document entitled “The Metropolia Way”.

Please se the document

• Metropolia’s comprehensive quality assurance
• Auditing of Metropolia in 2011