The quality policy of Metropolia University of Applied Sciences has been described in section 5 of Metropolia´s Regulations:
"At Metropolia, all operations have a clear purpose and are cost-efficient. They generate high-quality results that satisfy and are valued by the various stakeholders. The aim for high quality guides all activities at Metropolia and forms an inherent part of Metropolia's management.
The aim of quality development is to help achieve the strategic and operational goals and serve as a tool of continuous development. A key method for improving quality is to regularly assess and document operating practices and results. Assessment, development of operations and renewal are based on collaborative dialogue. A commitment to continuous development has been made in all operations.
Metropolia's quality development is the responsibility of all Metropolia employees with regard to their work duties. Its management is the responsibility of the Managing Director, President of Metropolia.
Directors in the Management Group are responsible for their area's operational results and for the smooth running, assessment and development of its operations, in addition to the practical implementation of new operating practices and communicating them to the staff and students.
Superiors at Metropolia must ensure that their unit operate at high quality and apply the quality development practices defined by Metropolia. The objectives of Metropolia´s education, RDI and business solutions and the aims, operating practices, follow-up, assessment and development of Metropolia's services are described in Metropolia´s intranet, Tuubi. The outcomes and the development plans of the core operations are also documented there."
All Metropolia employees are, to the extent of their duties, responsible for implementing quality policy according to the PDCA cycle of continuous development.
Each superior must ensure that their unit operate at high quality and applies the quality policy of Metropolia. Directors in Metropolia's Management Group are responsible for their area's operational planning, smooth running, implementation, assessment and development, in addition to the practical implementation of new operating practices and communicating them to the staff and students.
Metropolia's core operations, education, business solutions and research, development and innovation, quality management is the key area in which more focus has been placed. In 2016, a quality coordinator was appointed for each core operation. Their duty is to carry out quality policy matters even further than before within the core operations. The quality policy is managed by the Managing Director, President of Metropolia.