International Day for Non-Teaching Staff at Metropolia UAS
Metropolia University of Applied Sciences welcomes higher education institution services staff from its partner institutions to participate in its International Staff Day on May 31, 2022.
This staff day will be completely online and focuses on quality in the services of higher education institutions.
When: May 31, 2022
Target group: Higher education institution services staff from Metropolia's partner institutions
Registration deadline: 18 May, 2022
No participation fee
Preliminary programme of the day
Tuesday 31 May, 10 am- 2 pm (Finnish time)
10.00 - 10.15 Start of the day
10.15 - 11.00 Keynote speaker Virve Kenttä "How to use the PDSA-cycle for quality development in Services in HEIs"
11.00 - 11.10 Break
11.10 - 12.15 Parallel sessions
12.15 - 13.00 Lunch break
13.00 - 13.30 Ending the day and conclusions
13.30 - 14.00 Voluntary afternoon coffee for networking and continuing the discussion
Library and information service
“Quality in developing library services”
During this session we will review the quality work in libraries from a service development perspective. What new themes have influenced your library services in the recent years (for example research data management, web accessibility or Open Access)? Have you expanded your services accordingly, for instance to include collaboration with degree programmes, students or other libraries? Have you reorganized your work assignments? In this workshop the aim is to discuss the development of library operations and share best practices.
“Quality in daily work with clients - best practices at Student wellbeing services”
At Metropolia, high quality is an important shared value which is visible in Metropolia’s strategy and everything that is done at Metropolia. This workshop describes and analyzes how quality can be seen in daily work with clients at Student wellbeing services. Workshop concentrates on best practices that employees have to create high quality top expertise at every level. Well-targeted Student wellbeing services, methods for developing Student wellbeing services and evaluating effectiveness at Student Wellbeing services are discussed.
“From feedback to action: how to use feedback to improve quality”
During this session we dive in the role of feedback in building quality in the incoming and outgoing student exchange processes. The goal of the workshop is to create an ideal way to gather, process and put the feedback in action.
Staff Week Team
Laura Kohonen & Laura Vahtera
staffweek [at] metropolia.fi