International Day for Non-Teaching Staff at Metropolia UAS

Metropolia University of Applied Sciences welcomes higher education institution services staff from its partner institutions to participate in its International Staff Day on May 31, 2022.

This staff day will be completely online and focuses on quality in the services of higher education institutions.

Staff week participants from year 2019.

Quick facts

  • When: May 31, 2022

  • Where: Online

  • Target group: Higher education institution services staff from Metropolia's partner institutions

  • Registration deadline: 18 May, 2022

  • No participation fee

More info

Preliminary programme of the day

Tuesday 31 May, 10 am- 2 pm (Finnish time)

10.00 - 10.15 Start of the day

10.15 - 11.00 Keynote speaker Virve Kenttä "How to use the PDSA-cycle for quality development in Services in HEIs"

11.00 - 11.10 Break

11.10 - 12.15 Parallel sessions

12.15 - 13.00 Lunch break

13.00 - 13.30 Ending the day and conclusions

13.30 - 14.00 Voluntary afternoon coffee for networking and continuing the discussion


Parallel sessions:

Library and information service

“Quality in developing library services”

During this session we will review the quality work in libraries from a service development perspective. What new themes have influenced your library services in the recent years (for example research data management, web accessibility or Open Access)? Have you expanded your services accordingly, for instance to include collaboration with degree programmes, students or other libraries? Have you reorganized your work assignments? In this workshop the aim is to discuss the development of library operations and share best practices.

Student wellbeing

“Quality in daily work with clients - best practices at Student wellbeing services”

At Metropolia, high quality is an important shared value which is visible in Metropolia’s strategy and everything that is done at Metropolia. This workshop describes and analyzes how quality can be seen in daily work with clients at Student wellbeing services. Workshop concentrates on best practices that employees have to create high quality top expertise at every level. Well-targeted Student wellbeing services, methods for developing Student wellbeing services and evaluating effectiveness at Student Wellbeing services are discussed.

International Relations

“From feedback to action: how to use feedback to improve quality”

During this session we dive in the role of feedback in building quality in the incoming and outgoing student exchange processes. The goal of the workshop is to create an ideal way to gather, process and put the feedback in action.


Contact information

Staff Week Team

Laura Kohonen & Laura Vahtera

staffweek [at]