Your feedback is important to us
Customer feedback is extremely important to us. It doesn't only help us to improve our current services, but also to develop innovative solutions that allow us to meet our customers' needs even better. We greatly value both feedback on where we have succeeded and feedback on where we could still improve. Whether your feedback is new ideas, praise or constructive criticism, every point of view is valuable to us.
We collect customer feedback in a variety of ways, both via an electronic e-form and with paper forms available from our customer service.
Feedback received from our customers
Open feedback gives us an honest picture of how we have succeeded and where we can improve. When our customers share their thoughts and experiences openly, we can focus our development efforts on the things that are meaningful to them. You can leave your feedback easily and quickly via the e-form. Thank you for sharing your feedback with us!
Here are some examples of the feedback we received in 2025:
Very friendly service, thank you!!
The student was thorough and friendly.
I felt safe and comfortable throughout the entire treatment.
Thank you, I already feel better and am able to move more easily.
I received good service when looking for and trying on a suitable wrist support for my hand to replace the old one. The transaction was smooth, professional and I felt listened to during the service. I also received a lot of new and good information about services that could suit me!
Customer ratings on a scale of 1-5
Between August and December 2025, our clients evaluated HyMy Village’s services on a scale of 1–5. A total of 180 responses were received. The service experience received an excellent rating of 4.8. Clients felt that their wishes were heard, also rating this aspect at 4.8. Willingness to return and recommend the service to others received a rating of 4.9. The availability of services was assessed as smooth, with a rating of 4.6. (Data updated on 31 December 2025.)
For your benefit
At HyMy Village, our main goal is to provide quality wellbeing and health services without haste and taking into account your individual situation.
Good to know
- In HyMy-Village you are a client in a learning situation where our students practice, under the supervision of teachers, in addition to their professional skills, e.g. people-centered interaction with clients.
- The research and rehabilitation plan made for you by our students is always checked and approved by the supervising teachers.
- During your visit, in addition to the corresponding student, his or her student colleagues may be involved in observing the situation.
- If you look younger than 13 years old, we will check your age, as under the age of 13 requires parental consent to participate in the activity.
Our goal is to provide you expert, flexible and personalized service without haste. Your feedback is important to us for the development of our operations and services.
The City of Helsinki organises the Social and Patient Ombudspersons' services for public and private health and social services.
Social and Patient Ombudsperson:
- Advises and guides in matters related to the application of the Act on the Status and Rights of Social Welfare Clients, the Act on the Status and Rights of Patient and the Act on Early Childhood Education and Care.
- Advises and, if necessary, assists the client, patient, or their legal representative in filing an objection.
- Advises on the proper procedures and authorities for raising objections, filing complaints, handling patient injury matters, and claiming for damages, among other matters related to the patient's and client's legal rights in healthcare, social welfare, or early childhood education services.
- Informs about the rights of clients and patients.
- Gathers information about the contacts made by clients and patients and monitors the development of the rights and status of clients and patients.
- Promotes the rights of clients and patients in other ways.
Metropolia has a health insurance for patient injuries covered by the Patient Injury Act. Metropolia also has a general liability insurance for damages taking place in education. The terms and conditions of the liability insurance can be seen in HyMy Village.
See also these
HyMy-village price list
On this page, you will find the complete price list for HyMy Village, broken down by service. Student and senior citizen cards entitle you to a 20% discount.
